Online dental catalogue: orders even when your office is closed

Many dental suppliers have received orders the same way for years: a phone call, an email, a message to the sales agent. It works, but it has one clear limit: it only works when someone is there to answer.

Dentists, however, do not work your hours. During the day they are in the chair, and it is often in the evening, after the practice has closed, that they check their stock and decide what to reorder. If all they can do then is leave a message, the order waits. Sometimes it never arrives.

An online dental catalogue moves the order from your schedule to theirs. The dentist finds the product, sees the price and availability, reads the specifications and orders whenever they like, even at eleven at night or on a Sunday morning.

Payment happens when the order is placed. When you open the dashboard the next morning, you do not find a request to confirm, but an order already paid and ready to prepare.

You also find everything you need to fulfil it: shipping details, invoicing details and the courier label to print. The order also arrives by email, so you cannot miss it.

The customer, for their part, receives an order confirmation and then the shipment tracking. They do not need to call back to check whether the order arrived.

For this to work, the catalogue has to answer on its own the questions you would normally get on the phone. Sizes, materials, pack contents, compatibility: anything missing from the product page becomes a question, and a question at eleven at night stays unanswered until morning.

For the questions that remain, the customer can post them on the product page, and your answer stays visible to later customers too. Every answer given once serves everyone.

A catalogue like this does not replace phone calls with long-standing customers, or the agent's visit. It captures the orders that are lost today during the hours when nobody can answer.

If you want to see what an order looks like in the dashboard, you can explore the vendor dashboard in a demo store, without signing up.

In short: dentists often order after the practice closes, an online dental catalogue collects orders outside your working hours, the order arrives already paid with all the data needed to fulfil it, the customer receives confirmation and tracking, and the more complete the product page, the fewer questions go unanswered.